Customer Experience Principles

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I’m currently working (as part of a larger group) to re-define the Customer experience principles within my business with a view to then wrapping a learning intervention(s) around them for our front line colleagues.

Looking for examples of such principles from other businesses to help support/confirm that i’m heading down the right path.

Anything you can share would be gratefully received

2 Comments
  1. Profile photo of Gemma Critchley
    Gemma Critchley 2 months ago

    Sounds like the right thing to do. I would start with my audience: what do they need help with? What concerns do they have? Then build resources to support the areas they need help with/address these concerns. I’ve done this for a few organisations now and creating stuff with users, for users has always pointed me in the right direction.

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