It is fascinating to be in the job that I am, when we are there to drive business performance through the acquisition of skills and knowledge for our employees to reach peak performance.
I am of the belief that you are born with 90% of the skills that will determine your future and you will gain knowledge as you go. Let me give you an example to illustrate the point. I am one of the least creative people you know when it comes to really creative ideas or as basic as drawing a picture (Stick men to be clear). I was not born with this skill and however hard I try and gain some knowledge to make me better, I am not creative. My daughter and my wife however are very different and they are very creative people and amazing at drawing. I think that this in itself will determine your direction of travel in your life and you can only enhance a skill that you were born with, than gain a new one. Some would say that there is a skill to ride a bike and through knowledge we can ride a bike and gain a skill. I would say, you are born with a natural ability and skill to have balance that will enable you to ride a bike. Where am I going with this?
My point being that for those of us that are skilled in certain areas will chart our future and determine what we will be great at. As an L&D professional this is what we can work with and we have to determine whether you have the natural ability to enhance that skill through great and engaging training & education. One of the challenges we face in our roles is to convince the business as to what is skill and what is knowledge, as this will determine where the investment goes and ultimately where the return will come from.
I suppose my question is – do you agree?
About the author – Paul Morgan
Paul is Head of Learning & Development at O2 (Telefónica UK) and is responsible for defining, driving and implementing the Learning and Development Strategy across O2. The Learning and Development Team’s responsibilities covers all aspects of L&D, from Learning Infrastructure, defining learning requirements across all areas of the UK from Retail to Operations, programme management, design, build and delivery.
The end goal is to ensure we support our HR Vision “”Driving individual & business performance through having engaged & effective people” and support our UK vision of being the leading Digital Telco.